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Shipping Policy

Thank you for shopping with PACE.

Order Processing Time

All orders are processed within 2–5 business days unless otherwise stated on the product page. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, processing times may be slightly delayed. If there is a significant delay in the shipment of your order, we will contact you by email.

Shipping Times

Shipping times may vary depending on your location and the shipping method selected at checkout.

Estimated delivery times:

Europe: 5–15 business days
United States: 5–12 business days
International: 7–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the shipping method selected.

Any customs duties, import taxes, or additional fees charged by your country are the responsibility of the customer.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information, if available.

Please allow some time for the tracking information to update after your order has been dispatched.

Delays, Lost or Stolen Packages

We are not responsible for delays caused by shipping carriers, customs, or events outside of our control.

PACE is not responsible for lost, stolen, or delayed packages once they have been handed over to the shipping carrier. If your package appears to be lost or significantly delayed, please contact the shipping carrier first. You can also contact us at paceexrunning@gmail.com, and we will do our best to assist you.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order.

We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice a mistake in your shipping details, please contact us as soon as possible at paceexrunning@gmail.com.

Damaged Packages

If your order arrives damaged, please contact us immediately at paceexrunning@gmail.com and include your order number and photos of the damaged packaging or item so we can help resolve the issue.